At NestCraft Furniture (nestcraftfurniture.store), we value your trust and want you to feel confident about every purchase. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Furniture must be unused, undamaged, and in original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Custom-made or clearance items are non-returnable unless faulty.
2. Damaged or Defective Items
- If your furniture arrives damaged or defective, contact us immediately at info@nestcraftfurniture.store.
- We may request photos of the damaged item for verification.
- A replacement or repair will be arranged at no additional cost.
3. Refund Process
- Approved refunds will be issued via the original payment method.
- Refunds may take 7–14 business days to appear, depending on your bank/payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
- Exchanges are possible for items of equal or higher value, subject to availability.
- Any price difference must be paid at the time of exchange.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable courier service to ensure safe return.
6. Non-Returnable Items
- Customized or made-to-order furniture.
- Assembled or altered products.
- Clearance or sale items (unless defective).
7. How to Initiate a Return
To start a return, please email us at info@nestcraftfurniture.store with:
- Order number
- Item details
- Reason for return
Our support team will guide you through the process.
8. Contact Us
If you have questions regarding this policy, please contact us:
📧 info@nestcraftfurniture.store
📍 Street 36, Silk Plaza Lower Basement Workzone, E-11, Islamabad, Pakistan